uupk Privacy Policy

uupk ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how uupk collects, uses, stores, and shares personal data obtained from players and visitors who access or use the uupk platform, including the website at https://uupk.vu and any associated mobile interfaces. This policy applies to all personal data collected through registration, account use, deposits, withdrawals, customer support interactions, and general browsing of the uupk platform.

By registering an account with uupk or by continuing to use the uupk platform after this policy has been made available to you, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree to this policy, you must not access or use the uupk platform. We encourage you to review this policy periodically, as it may be updated from time to time to reflect changes in our practices or applicable law.

uupk collects the following categories of personal data through your use of the platform. The categories and purposes are summarised in the table below:

uupk collects personal data directly from you (for example when you register or make a deposit), automatically through your use of the platform (for example through cookies and server logs), and from third-party identity verification and payment service providers where required for KYC compliance or transaction processing.

uupk uses the personal data we collect for the following purposes:

• To create and manage your player account, including verifying your identity and age in accordance with our KYC obligations.
• To process deposits, withdrawals, and other financial transactions via bKash, Nagad, Rocket, Upay, and supported bank channels.
• To provide customer support, respond to enquiries, and resolve complaints or disputes arising from your use of the platform.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) checks, fraud prevention, and responsible gaming requirements.
• To improve the platform, personalise your gaming experience, and analyse usage patterns to develop new features and content.
• To send you promotional communications, bonus notifications, and service updates, where you have consented to receive such communications or where we have a legitimate interest in doing so.

uupk processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contractual necessity: processing your data is required to perform the contract between you and uupk (i.e., to provide you with access to the platform and its services).
• Legal obligation: we are required by law to collect and retain certain data, including for AML compliance, age verification, and fraud prevention.
• Consent: where you have given us explicit consent to process your data for a specific purpose, such as receiving marketing communications.
• Legitimate interests: we process certain data where we have a legitimate business interest in doing so, provided that interest is not overridden by your rights and interests.

uupk may share your personal data with the following categories of third parties in the circumstances described:

• Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Bangladeshi bank partners) solely for the purpose of processing deposits and withdrawals on your behalf.
• Identity verification and KYC service providers, where required to comply with our legal obligations to verify player identity and age.
• Game content providers (including Evolution Gaming and Pragmatic Play) where necessary to deliver licensed game content to your session and to record game outcomes for settlement purposes.
• Law enforcement, regulatory authorities, or courts, where uupk is legally required or permitted to disclose your data in connection with legal proceedings, compliance investigations, or court orders.

uupk processes financial data — including bKash mobile number identifiers, Nagad wallet references, Rocket account details, and Bangladeshi bank account information — strictly for the purpose of processing player transactions. This data is handled in accordance with the security standards applicable to each payment provider. uupk does not store full card numbers or mobile banking PIN codes on its servers at any time.

All financial transactions on the uupk platform are conducted in Bangladeshi Taka (BDT). Transaction records are retained for a minimum of five years following the date of each transaction, in compliance with applicable financial record-keeping obligations. If you have questions about how your payment data is handled by a specific payment provider, we recommend reviewing that provider's own privacy documentation.

uupk uses cookies and similar tracking technologies to operate the platform, maintain session security, and analyse how players interact with the site. A cookie is a small text file placed on your device by the uupk platform when you visit. Cookies do not contain personally identifying information on their own, but they may be combined with other data we hold about you.

The types of cookies uupk uses include:

• Strictly necessary cookies: these are essential for the platform to function. They enable core features such as login session management, fraud detection, and security enforcement. These cookies cannot be disabled without breaking the platform.
• Performance and analytics cookies: these collect anonymised data about how visitors use the platform — which pages are visited most often, where sessions typically end, and how long features take to load. This data helps us improve platform performance.
• Functional cookies: these remember your preferences (such as language settings) to provide a more personalised experience when you return to the platform.

uupk retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account data is retained for the duration of your account and for a minimum of five years following account closure; transaction records are retained for a minimum of five years from the date of each transaction; KYC documentation is retained for a minimum of five years from the date of verification; and technical and behavioural data is retained for a maximum of two years from the date of collection.

When personal data is no longer required, uupk will securely delete or anonymise it in accordance with our data disposal procedures. Where data is anonymised rather than deleted, it may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked to any individual.

uupk implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive account and financial data, access controls that limit internal access to personal data on a need-to-know basis, regular security assessments and penetration testing, and monitoring systems to detect and respond to suspicious activity.

Despite these measures, no system of data transmission over the internet or method of electronic storage is completely secure. While uupk takes every reasonable precaution to protect your personal data, we cannot guarantee its absolute security. If you become aware of any unauthorised access to your account or any suspected security breach, you should contact our support team immediately at [email protected].

Subject to applicable law, you have the following rights in relation to the personal data that uupk holds about you:

• The right to access: you may request a copy of the personal data we hold about you at any time.
• The right to rectification: you may ask us to correct any inaccurate or incomplete personal data we hold about you.
• The right to erasure: in certain circumstances, you may ask us to delete the personal data we hold about you (subject to our legal retention obligations).
• The right to restrict processing: you may ask us to restrict the processing of your personal data in certain circumstances, for example where you contest its accuracy.
• The right to data portability: where processing is based on consent or contractual necessity, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• The right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the rights listed above, please contact our support team at [email protected]. We will respond to all verified requests within a reasonable timeframe. Please note that some rights are subject to limitations under applicable law, and uupk may be required to retain certain data even following a deletion request where a legal retention obligation applies.

If uupk discovers or is notified that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child has registered on the uupk platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action. Age verification is a mandatory step in our registration process and we apply it rigorously.

The uupk platform may contain references to or integrations with third-party services, including licensed game content providers such as Evolution Gaming and Pragmatic Play. These third parties operate their own privacy policies, which are independent of this policy. uupk is not responsible for the privacy practices of any third-party service provider. We recommend that you review the privacy documentation of any third-party provider whose services you access through the uupk platform. uupk does not include external links to third-party websites for general browsing; any third-party integration is limited to licensed gaming and payment infrastructure.

uupk reserves the right to update or modify this Privacy Policy at any time. Where a material change is made to this policy, we will notify registered players via email or an in-platform notification prior to the change taking effect. The date of the most recent revision will always be indicated at the top of this page. Your continued use of the uupk platform following any such change constitutes your acceptance of the revised policy. If you do not agree to the revised policy, you must cease using the platform and may request account closure by contacting our support team.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to make a complaint about how uupk handles your personal data, please contact our dedicated support team. All privacy-related requests are handled by our team and will be acknowledged within 5 working days, with a full response provided within 30 days of receipt of a verified request. For urgent account security concerns, please use live chat for the fastest response.